Let Us Know How We’re Doing

Let us know we are doing a great job or how we can improve and serve you better.

It is the policy of St. Landry Bank & Trust Co. to respond to customer complaints swiftly and to take each complaint seriously. In the event of a complaints needs to be filed with St. Landry Bank & Trust Co, the individual/entity can:

  • Contact St. Landry Bank & Trust Co at (337) 942-7516.
  • Notify St. Landry Bank in writing at:

St. Landry Bank & Trust Co.
132 E. Landry St. Opelousas, LA 70570
Tel: (337) 942-7516 Fax: (337) 948-2449

The compliant should be submitted in writing, and should include the following information:

  • The name, address, and telephone number of the complainant.
  • A description of the act or practice that is thought to be unfair or deceptive, or in violating of existing law or regulation, including all relevant facts.

In the event a complaint is not resolved to your satisfaction you may contact our federal regulator, the Federal Deposit Insurance Corporation (FDIC) toll free at 1-877-275-3342 (1-877- ASK-FDIC), or by writing to Federal Deposit Insurance Corporation, Consumer Response Center, 1100 Walnut St, Box #11, Kansas City, MO 64106, or by visiting their website at http://www.fdic.gov/consumers/

Visit our Contact Us page for additional ways to reach out.