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CONSUMER PROTECTION – REGULATION E

Regulation E provides rules for error resolution and unauthorized transactions for electronic fund transfers, which includes most transactions processed online. In addition, it establishes limits to your financial liability for unauthorized electronic fund transfers. These limits, however, are directly related to the timeliness of your detection and reporting of issues to St. Landry Bank. It is for this reason that we encourage you to immediately review periodic account statements and to regularly monitor your account activity online.

The "Electronic Fund Transfers" disclosure provided to you at the time of account opening provides detailed information. We will provide to you, upon request, a free printed copy of this disclosure.


ST. LANDRY BANK AND YOUR LOG-IN CREDENTIALS

We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact one of our Customer Service Representatives immediately at 337- 942-7516 to report the incident.


ADDITIONAL INFORMATION FOR BUSINESS USERS OF ONLINE SERVICES

Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as that of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls would help to reduce these types of crime.

  • Business customers should be encouraged to perform a periodic risk assessment and an evaluation of the effectiveness of the controls they have in place to minimize the risks of online transaction processing.

  • Business customers should understand the security features of the software and websites they utilize and take advantage of these features. Segregation of duties—the process of separating duties so no one person can perform all steps of a transaction—is an example of a very important security feature.

  • Layered security options that may be available to business customers doing online transactions include transaction thresholds, out-of-band verification (such as telephone or fax verifications), fraud detection and monitoring systems, and IP reputation –based services. Business customers are encouraged to establish layered security processes.

WHAT TO DO IF YOU ARE A VICTIM OF IDENTITY THEFT

  • If you are a victim of identity theft, contact St. Landry Bank right away so that we can help to correct any unauthorized transactions to your account, correct any incorrect reports submitted to the credit bureaus, and help protect you from future identity theft.

  • File a report with your local law enforcement. You will need information from the police report to straighten out your credit and accounts after the crime. Make sure to get the police report number and give this information to all companies you contact in getting your credit cleared up.

  • Contact the fraud department at all three of the credit bureaus. Get all three agencies to flag the accounts with a "fraud alert." Find out how long the fraud alert will remain on your report and how to extend that time, if needed. Ask that all creditors contact you at a phone number you provide to verify all future applications.

  • º Equifax:          1-800-525-6285
    º Experian:        1-888-397-3742
    º TransUnion:    1-800-680-7289

  • The FTC runs the ID Theft Hotline and the ID Theft Data Clearinghouse:
  • º FTC ID THEFT HOTLINE: (877) IDTHEFT (438-4338)

  • You may also want to review these resources for additional tips and information:

  • º onguardonline.gov
    º fdic.gov/consumers/theft/
    º consumer.ftc.gov/features/feature-0014-identity-theft

REPORTING SUSPICIOUS ACTIVITY

If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship to St. Landry Bank, call 337-942-7516 or your local branch.
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